Although we are the shipper of your orders, they ship on your account and we have very little authority to resolve any issues that occur once your orders have left our facility. We will still always do our very best to assist you with any issues that may arise in transit.
In the event that a shipment cannot be delivered, the carrier will return the shipment to CLARIFY WITH COURTNEY
We are not able to absorb any charges that result from address corrections, delivery delays, returned shipments or other adjustments etc.
For a more direct resolution, we advise that you contact FedEx / UPS at your earliest convenience to provide the tracking number to open an investigation or begin a claim.
If a package is lost or damaged in transit, a replacement can be ordered. The customer must submit a NEW Purchase Order for the replacement and will be invoiced for the production cost. Once the claim is complete, should the payout be made to twenty2, accounting will issue a credit in the amount of the claim settlement to the customer’s account.
In the event that the claim is DENIED by the carrier, the customer is responsible for the replacement cost. Twenty2 is not liable for packages that are lost or damaged in transit.